Purchases are shipped from our respective warehouses through reputed logistics service providers.
All domestic orders are processed within 1 business day (except in case of Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days
Order deliveries will be attempted between 10:00 AM – 6:00 PM Monday – Saturday, excluding public holidays
Receipt of goods will need to be acknowledged upon delivery. If you cannot be present to acknowledge your delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. Plug N Play Biosciences Pvt. Ltd. (Mycamia) takes no responsibility for damage or loss of goods after it has been received and acknowledged by a third person on your behalf.
Shipping Charges
We ship products throughout India and all orders of value greater than INR 450 shall qualify for free domestic shipping. In all cases, shipping charges if any, are included as indicated in the invoice. These charges will have to be borne by the customer. Plug N Play Biosciences Pvt Ltd (Mycamia) is not liable to pay them or subsidise them under any circumstances.
Returns and Refunds
At Plug N Play Biosciences Pvt Ltd (Mycamia), we strive to give you the best shopping experience possible. However, considering that ours is a personal care brand, opened or used products cannot be exchanged for refund or replacement, except in case where there is a manufacturing defect. For goods without any manufacturing defect, once pack is opened, goods are considered sold.
If you receive a tampered or damaged product, please inform our Customer Care within 24 hours of its receipt, with supporting images and videos, so that we can address your concerns at the earliest.
For any other complaints regarding product quality, you may contact our Customer Care within 7 days of order delivery.
Plug N Play Biosciences Pvt Ltd (Mycamia) will not be responsible for any damage caused after the delivery of goods due to neglect, improper usage or wrong application under our Exchange / Returns Policy.
Exchange of products will be entertained only if the products are returned in a saleable condition and in their original packaging, subject to all the above terms & conditions of the exchange policy.
Returns and exchange requests will be subject to scrutiny and validation by the customer service department at Plug N Play Biosciences Pvt Ltd (Mycamia). No Refund shall be made once goods are sold, or considered sold. But for the damaged product, the refund shall be made within 15 days after quality check of the products.
For complaints/ clarifications, please call us at +91 932 1237 326 on weekdays (10:00 AM to 6:00 PM) or email hello@mycamia.com and our customer care specialist will be happy to help you.
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